Privacy Policy

Last updated: 10 February 2026

1. Introduction

Mosaicreelhouse ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit mosaicreelhouse.com (the "Website").

By using our Website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide when you:

  • Contact us via email or contact forms
  • Subscribe to updates or newsletters (if available)
  • Participate in surveys or feedback requests

This information may include your name, email address, and message content.

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information, including:

  • Browser type and version
  • Operating system
  • IP address
  • Date and time of visit
  • Pages viewed and time spent on each page
  • Referring website

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our experimental games and immersive experiences
  • To respond to your inquiries and provide customer support
  • To improve our Website and art-driven games
  • To analyze usage patterns and optimize user experience
  • To send updates or notifications (only if you've opted in)
  • To comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent (e.g., accepting cookies)
  • Legitimate Interests: For improving our services and analyzing usage
  • Legal Obligation: When required by law

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • Service Providers: With trusted third parties who assist in operating our Website (e.g., hosting providers), under strict confidentiality agreements
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of processing
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@mosaicreelhouse.com

9. Children's Privacy

Our Website is intended for users aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@mosaicreelhouse.com

14. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).